Page 13 - Ceratizit Catalog

SERVICE
11
Restore

What to do:

○ Write an e-mail to restore@ceratizit.com or contact your
local sales representative or the CERATIZIT support centre
directly.
○ Upon request you will receive our specially developed
RESTORE service box for the safe transport of your tools,
including the regrinding order form to ensure uncompli-
cated order handling.
○ After filling the RESTORE service box, simply call the
service number or send an e-mail to restore@ceratizit.
com.
○ At the latest on the following working day, the authorised
parcel service will collect the service box. We will, of
course, cover the costs for the return of your tools.
○ Upon arrival your tools will be checked in our regrinding
centre in order to find out if or to what degree they can
be reground. If it is not possible to regrind a tool, it will be
returned to you without being reground.
○ Your tools will be ground to manufacturer's standard and
coated if required. All reground tools are subject to strict
quality control by qualified employees before they are
dispatched. Upon request we will enclose a measurement
report.

Service / RESTORE service
After completion of the regrinding service you will receive your
tools back in the original CERATIZIT packaging. The standard
delivery time is 15 working days. Your tools will be returned
according to the conditions agreed with you.

Any questions? Feel free to contact us!
E-mail: restore@ceratizit.com