You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.
For returns from International locations, please contact our shipping partner, GlobalShopex to initiate the returns process:
Customer Service (From Outside the United States): +1 786 3914868
The shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page, measured in U.S. pounds (please note- there may be shipping restrictions on some products).
For Shipments to U.S. Destinations
To reflect the policies of the U.S. shipping companies we use, all weights will be rounded up to the next full pound. You can easily obtain a shipping quote in your Shopping Cart once you have added an item.
For Shipments Outside the U.S. and its Territories
In order to make our products available to our customers outside the United States, we have partnered with industry leader GlobalShopex to power our international checkout. Taking advantage of this service is easy - simply add items to your shopping cart and click on "International Checkout" at Checkout. When you complete the International Checkout form, you will see your total price inclusive of all shipping/handling charges, taxes and duties in your local currency.